Privacy Policy & Website Terms of Use
Castle Glazing ACT ("Castle", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect and hold.
This policy explains how we collect, use, store, and disclose personal information when you interact with us, including through our website, enquiries, services and business activities. By using our website or providing personal information to us, you agree to the terms of this Policy.
Privacy Policy
What Personal Information We Collect
We may collect personal information including:
Name
Company name
Job title
Email address
Phone number
Postal or business address
Project or enquiry details
Website usage information
IP address and device information
We will only collect information that is reasonably necessary for our business activities and services.
How We Collect Information
We may collect personal information when you:
Submit an enquiry through our website
Contact us by phone, email or social media
Request a quotation or proposal
Engage us to provide services
Subscribe to updates or marketing communications
Apply for employment opportunities
Meet with us or otherwise communicate with us
We may also collect information from third parties where authorised by you or where permitted by law.
If you choose not to provide requested information, we may be unable to respond to your enquiry, provide services or otherwise conduct business with you.
Anonymous and Pseudonymous Dealings
Where lawful and practicable, individuals may choose to interact with us anonymously or using a pseudonym. However, we may be unable to provide quotations, services, project information or other assistance if sufficient identifying information is not provided.
How We Use Information
We may use personal information to:
Respond to enquiries and requests
Prepare quotations and proposals
Deliver glazing, façade, aluminium, window and related construction services
Manage client, supplier and subcontractor relationships
Improve our website and services
Send marketing or business communications
Meet legal and regulatory obligations
Protect our legal rights and business interests
We will not use personal information for unrelated purposes without your consent, unless required or permitted by law.
Marketing Communications
We may send information about our services, projects, industry updates or business news that may be relevant to you. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance performance and improve user experience. Information collected may include:
IP address
Browser and device information
Pages visited
Time spent on the website
Referral sources
We may use services such as Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag and similar technologies to understand website usage and improve our marketing activities.
Most web browsers allow you to manage or disable cookies through your browser settings.
Disclosure of Personal Information
We may disclose personal information to:
Employees and authorised representatives
Consultants, contractors and subcontractors
Professional advisers
IT, software and cloud service providers
Website hosting providers
Marketing service providers
Government authorities, regulators or law enforcement agencies where required by law
We do not sell Personal Information.
Where we engage service providers, we take reasonable steps to ensure they handle Personal Information in accordance with appropriate privacy and confidentiality obligations.
Overseas Disclosure
Some technology, software and cloud service providers used by Castle Glazing may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These measures may include secure systems, access controls, password protection and appropriate cybersecurity safeguards. While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
Access, Correction and Complaints
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
If you have a privacy concern or complaint, please contact us using the details below. We will investigate complaints and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our business practices, legal obligations or technology. Any updates will be published on our website and will take effect from the date of publication.
Website Terms of Use
Acceptance of Terms
By accessing and using this website, you agree to comply with these Terms of Use. You must not use this website in a manner that is unlawful, interferes with the operation of the website or infringes the rights of others.
Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, images, logos, designs and other materials, is owned by or licensed to Castle Glazing ACT s and is protected by intellectual property laws.
You may view website content for personal or legitimate business purposes only. You must not reproduce, modify, distribute or use website content without prior written consent.
Website Information
Information contained on this website is provided for general informational purposes only.
While we make reasonable efforts to ensure information is accurate and current, Castle Glazing ACT does not guarantee the completeness, accuracy or suitability of information on this website.
Nothing on this website constitutes professional glazing, façade, construction, engineering, project management, legal or financial advice. You should obtain independent professional advice relevant to your circumstances before relying on website content.
Third-Party Links
This website may contain links to third-party websites. Castle Glazing ACT does not control, endorse or accept responsibility for the content, privacy practices or security of third-party websites. Accessing linked websites is at your own risk.
Limitation of Liability
To the maximum extent permitted by law, Castle Glazing ACT excludes liability for any loss, damage, cost or expense arising from:
Use of this website;
Inability to access this website;
Reliance on information contained on this website; or
Use of linked third-party websites.
Nothing in these Terms excludes rights that cannot be excluded under applicable law.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Privacy Officer
Castle Glazing ACT Pty Ltd
PO Box 679, Fyshwick ACT 2609
Or (02) 6162 0998
Effective date: Reviewed July 2026